We’re here to help you with any questions, feedback, or technical issues regarding Balink. Our team is dedicated to ensuring your experience is seamless and safe.
1. Contact Information
You can reach our official support team through the following channels:
Email Address
support@baally.comLocation
Addis Ababa, Ethiopia
Support Hours
Monday – Friday, 9:00 AM to 5:00 PM (EAT)
2. How We Can Help
Our support team is equipped to assist with:
- Account setup, login, or verification issues.
- Reporting inappropriate or abusive behavior.
- Feature feedback or technical bug reports.
- Questions about privacy, safety, or your data management.
3. Response Time
We aim to respond to all inquiries within 24–48 hours (excluding weekends and holidays). For urgent safety matters, please provide detailed information and screenshots so we can prioritize your request.
4. Reporting Content or Users
If you encounter content or users violating our Community Guidelines, we encourage immediate action:
- In-App: Use the “Report” option found directly on posts, profiles, or messages.
- Direct Email: Send a description, username, and screenshots to support@baally.com.
5. Feedback & Suggestions
Balink is built for you! We welcome your ideas to improve the platform. Please send your feature requests or general feedback to our team—we read every message.